Failure to comply may result in a rejected insurance claim and both M2 and the client share half of the after-sales losses within 7 days after delivery. M2 & Insurance company will pay delivery damages if the client takes clear photos of packages & goods, notes damage on the bill of lading, and reports to m2-retail within 48 H. Never sign the Bill of Lading before checking. If a 2nd delivery is necessary due to client reasons, such as inability to unload or not available to receive the goods, related fees ( $150 - $300 USD ) must be paid before arranging delivery. Please answer calls and avoid rejecting unfamiliar ones. Regarding Delivery:Ĭlient will be contacted for delivery or given a logistics tracking number by the truck company before local delivery. The logistics company will contact the client when goods are near the destination port. AUD$200/day in Australia, USD$8/board/day in the US). Regarding Storage:įor direct shipping from China, goods must be delivered within 1-3 days after customs clearance to avoid high port storage fees ( e.g. M2 will provide a Pickup Authorization file once the date is confirmed. Regarding Self-pickup:Ĭontact M2 to book a date before picking up the goods. For precise color matching, kindly provide us with the Pantone color code, brand with model, or a sample. Please note that the received products may exhibit some color variations due to differences in effect images, actual photographs, and production batches. Any fees incurred after this period will be the responsibility of the buyer ( changing address during shipment may incur fees of around $200-$400). Like Australia (except shipped from Melbourne warehouse), Malaysia, Philippines, Indonesia.įor size, style, quantity, address, phone number, etc., please contact M2 to make changes within 24H of payment. Others: For some countries, Companies receiving goods must provide a scanned copy of their business license personal goods must provide a scanned copy of their passport or ID card.Suggest to buy this service for larger items, like more than 1.2m long reception counters. Customer is responsible for unloading & move in.
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